Omega Homecare

Omega Homecare

”CUSTOMER FOR LIFE!

Our Vision and Mission:

Our Vision and Mission:

We thrive on opportunity and innovation; they are the value on which the company is built. We seek
and maximize every opportunity for our partners and customers, and we constantly innovate to lead
the marketplace. We are relentless in our quest to find a better way. We strive to create a
”CUSTOMER FOR LIFE!”

Why Choose us.

Our Customers

Our Customers

At Omega Home Care we pride ourselves in providing top notch customer service to every customer who puts their trust in us
to protect their most important asset; their home! We know life is filled with financial hiccups that happen when you least
expect it and the only thing you can do to prepare yourself is protect yourself. That’s why Omega Home Care makes it easy for
you to customize a protection plan that fits your needs financially to give you the peace of mind that you’re protected when you
need it the most.

Whether you plan on keeping your home or just purchased a new home, the Omega Home Care team has been providing
protection to all consumers for over 3 decades by utilizing a trustworthy network you can count on in a timely manner that’s
geared toward customer satisfaction.

Our goal is to make purchasing a home warranty plan easy and affordable. Everyone deserves protection and peace of mind!
Life Happens! And Omega Home Care wants to be there for you when it does.

WHAT WE CAN

  • 1.1 Billion in Gross Annual Sales
  • A.M. Best Rating of A- (Excellent) for Our Subsidiaries
  • $1.5 Billion in Assets
  • Over 10 Million Consumers Protected
  • Nearly $868 Million in Written Premium
  • Products and Obligor Services Across All 50 States
  • Stockholder Equity of $259 Million
  • Eight In-house Insurance Companies
  • A Tiptree Inc. Company (NASDAQ: TIPT)
WHAT WE CAN
COMMITED TO CUSTOMER SERVICE

COMMITED TO CUSTOMER SERVICE

Contact Center:

  • Multiple domestic locations—no outsourcing
  • Toll-free hotline with under 30 second average answer time
  • Average claim call time is less than 4.5 minutes
  • Experienced claim examiners

Simple Claims Process:

  • Easy online process available
  • Claims settled over the phone with a live person
  • Contract located with customer name and address
  • Most claims concluded within 7 to 10 days

Voice of the Customer

  • Utilize 3rd party survey expert for non-biased customer feedback
  • Net Promoter Score allows Fortegra and client specific benchmarking
  • Real time data allows us to respond accordingly to customer feedback
  • Identifies areas of opportunity for improvement and training
  • Data trends allow for comprehensive client program review

Terms & Conditions:

  • Included with point of sale materials
  • Available for download online

Omega Home Care partners

Property and Casualty

  • Lyndon Southern
  • Insurance Company of the South
  • Response Indemnity
  • Blue Ridge Indemnity
  • Fortegra Europe Insurance Company Ltd

Life and Health

  • Life of the South
  • Bankers Life
  • Southern Financial Group
Omega Home Care partners
Live Protected

Live Protected

At Omega Home Care we pride ourselves in providing top notch customer service to every customer who puts their trust in us to protect their most important asset; their home!

We know life is filled with financial hiccups that happen when you least expect it and the only thing you can do to prepare yourself is protect yourself.

That’s why Omega Home Care makes it easy for you to customize a protection plan that fits your needs financially to give you the peace of mind that you’re protected when you need it the most.